Positive Impacts

Drawing on more than thirty years in American industry and a lifetime of everyday observation, Doug Hissong distills the keys to better relationships into memorable stories and practical principles. From focusing on others and honoring their self-esteem to listening well, running effective meetings, giving talks, and writing clearly, this friendly handbook shows that success in both professional and personal life comes down to how we treat and communicate with people. Rounded out with reflections on luck, health, giving back, and purpose.

• 'The most crucial factor in your success at work and at home is the same: how you treat and communicate with people.'
• Bite-sized real-life stories make the principles stick—no dry textbook theory.
• Twelve memorable 'Keys' plus practical checklists for talks, meetings, e-mail, and writing.
• Written by a working engineer, not an academic—practical wisdom from 30+ years in the workplace.

Perfect for a working professional or manager who wants an easy, story-driven refresher on getting along with people, communicating clearly, and leading a more purposeful life.